Privacy Policy

Introduction

Avenues Therapy Pty Ltd ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your information when you engage with our services.

By using our website and services, you consent to the collection and use of your information as outlined in this policy. We comply with all relevant Australian privacy laws, including the Privacy Act 1988, Health Practitioner Regulation National Law Act 2009, Disability Services Act 2006, Child Protection Act 1999, Aged Care Act 1997, and Information Privacy Act 2009 (QLD).

What Information We Collect

We collect the following types of personal information when you use our services:

Personal Details: Name, contact details (address, phone number, email), date of birth
Health Information: Medical history, current health status, details relevant to your therapy
Billing Information: Payment methods, credit card details, and insurer information (if applicable)
Website Data: Information such as IP addresses, browser type, and site usage via cookies (if applicable)

How We Use Your Information

We use your personal information to:

Provide you with occupational therapy services and manage your care
Communicate with you regarding appointments, therapy updates, and services
Process payments for the services you receive
Ensure compliance with legal obligations, such as child protection, aged care, and disability services legislation
Coordinate your care with other health professionals, with your consent

Use of Splose (Client Data Management Program)

We securely manage your personal data through a client management system called Splose. This system allows us to:

Maintain accurate therapy records
Manage appointments and billing
Share necessary information with other healthcare providers involved in your care (with your consent)
Splose complies with all relevant Australian privacy laws to protect your personal information.

Disclosure of Your Information

We will never sell or trade your personal information. However, we may disclose it in the following circumstances:

To healthcare professionals directly involved in your care
To third-party service providers who assist in managing our practice (e.g., IT services, payment processors)
For insurance claims or legal purposes, if required by law
If necessary to protect the safety of clients, staff, or others

Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, or loss. While we strive to keep your data secure, no system is 100% guaranteed, and we cannot promise absolute security.

Your Rights

You have the right to:

Access your personal information and request corrections if needed

Withdraw consent for us to use your information (though this may affect our ability to provide services)

Lodge a privacy complaint if you believe your rights have been breached, under the Privacy Act 1988 and Information Privacy Act 2009 (QLD)

Cookies and Website Tracking

If you visit our website, we may use cookies to enhance your browsing experience. Cookies are small data files stored on your device to track and store information about your preferences. You can control cookies through your browser settings.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or relevant laws. Please review this page periodically for any updates.

If you have any questions or concerns regarding our privacy practices, or if you want to access or update your personal information, please contact us at:

Avenues Therapy Pty Ltd

Email: danchi@avenuestherapy.com.au

Phone: 0433 872 243

Address: 139 Commercial Rd, Teneriffe, QLD, 4005

Disclaimer

By continuing to use our services, you confirm that you have read, understood, and agree to the terms of this Privacy Policy.

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